Privacy Policy

1) Who we are

Data controller: Sherlock Social (registered in London, United Kingdom)

Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Email: contact@sherlocksocial.online

2) Principles & scope

• Strict confidentiality: we do not notify or contact the analysed profile.
• Public data only: we work exclusively with information publicly available on Instagram and open sources.
• Data minimisation: we retain only what is strictly necessary and delete upon request.
• Algorithm accuracy: models and heuristics with 98% accuracy, continuously evaluated. Results may include technical uncertainty.
• Compliance: UK GDPR / GDPR (EU).

3) Data we process

• Case identification: Instagram handle you provide; country; WhatsApp (with country code); email.
• Public profile data: username, bio, counters (followers/following, posts), activity signals and time-based patterns.
• Technical data: access logs (IP shortened/anon where possible), user agent, strictly necessary cookies.
• Payments: processed by third-party providers (e.g., checkout platforms). We do not access nor store full card details.

We do not request credentials or access private accounts. We do not circumvent authentication or technical restrictions.

4) Purposes & legal bases

• Service delivery (forensic report preparation): contract performance / pre-contractual steps.
• Case communications (email/WhatsApp): contract performance and legitimate interest.
• Payments: contract performance; compliance with legal and tax obligations.
• Security & fraud prevention: legitimate interest and legal obligation.
• Support & improvement: legitimate interest (minimal, privacy-friendly analytics where possible).

5) Sharing with third parties

• Payment processors (e.g., checkout platforms): process payments and billing data in a secure environment.
• Infrastructure (hosting, email): only what is necessary to operate the service.
• Legal requirements: competent authorities when required by law or valid order.

We require contractual commitments on confidentiality and security from all vendors.

6) International transfers

Data may be processed in the United Kingdom, the European Economic Area, and other countries with appropriate safeguards (Standard Contractual Clauses, adequacy decisions, or equivalent mechanisms under UK GDPR/GDPR).

7) Retention

• Case records (handle, email, WhatsApp, country, reference): as needed to issue/maintain the report and meet legal obligations.
• Reports: kept for the minimum operational period; can be deleted earlier upon request.
• Billing: applicable statutory periods.

We apply a data minimisation approach and deletion upon request.

8) Your rights

Under UK GDPR/GDPR, you may exercise the following rights:

• Access, rectification, and erasure (right to be forgotten);
• Restriction and objection to processing;
• Data portability;
• Withdrawal of consent (where applicable).

To exercise your rights, contact: contact@sherlocksocial.online. You also have the right to lodge a complaint with your supervisory authority (e.g., the ICO — Information Commissioner’s Office in the UK).

9) Security

• Access control, encryption in transit (HTTPS), and hardening practices;
• Minimal event logging and environment segregation;
• Vendor screening and confidentiality commitments.

10) Cookies & Do Not Track

We use only strictly necessary cookies (e.g., session and anti-fraud). We do not use cookies for behavioural advertising. We honour reasonable “Do Not Track” preferences where technically feasible.

11) Communications

• We send the report and case updates to the email and/or WhatsApp you provided.
• We never contact or notify the target profile.

12) Minors

The service is intended for users aged 18+. If we become aware of minors’ data, we will proceed with appropriate deletion.

13) Changes

We may update this Policy to reflect legal or operational changes. The current version will always be published on this page with the effective date.

14) Contact

Sherlock Social
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
contact@sherlocksocial.online